IT Service Administration

Governance, Administration & Support Desk

PlanX serves as a consultant to assist in aligning technology to your business outcomes. Technology is often thought of as a facet of the business and how can the business change to fit the tool rather than the tool to fit the business. We want to turn this around and help your business understand how your tools can better serve the entire business.

We take on a management and systems support role, working hand in hand with your business to help identify the best business tools. This is determined by understanding your business processes and workflows. Then selecting the tools based on company need. PlanX will administer the tools, setting policy and procedure on use cases and provide the structure to support the tools.

3 Components of IT Service Administration

Governance: assist in selecting tools for your organization
Administration: define how the organization uses those tools
Support Desk: provide technical support as issues arise

IT (Information Technology) is integrated with the business, NOT separate from the business. Understanding the “how” and the “what” of the organization processes creates the base for the next evolution.

This process is a collaborative and process-based approach.